Privacy Policy
Last updated: 14 February 2025
At NOIR, we respect your privacy. This policy explains what information we collect, how we use it, and what choices you have. By using our website and services, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly when using our services:
- Contact details — name, email, phone number, address
- Order information — shipping address, payment confirmation, order history
- Account information — username and password
- Shopping activity — items viewed, added to cart or wishlist
- Communications — messages you send us via WhatsApp or other channels
2. How We Use Your Information
3. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, understand site usage, and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
4. Sharing Your Information
We do not sell your personal information. We only share it with:
- Payment processors — to securely handle transactions
- Delivery partners — to fulfill and ship your orders
- Service providers — who help us operate and improve the site
5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We recommend using strong passwords and not sharing your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You can request deletion of your data at any time.
7. Your Rights
- Access — request a copy of the data we hold about you
- Correction — ask us to fix any inaccurate information
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from marketing communications at any time
- Portability — request your data in a portable format
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it removed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
Questions?
If you have any questions about this policy or want to exercise your rights, get in touch.